FAQs

Who is eligible for the Xcel Energy Refrigerator Recycling program?

Residential ratepayers who receive electrical service from Xcel Energy in Colorado may place an order to have their refrigerators and/or freezers picked up to be recycled.

What appliances are eligible for pickup to be recycled?

Residential ratepayers who receive electrical service from Xcel Energy in Colorado may make a request to have up to any combination of four full-size residential refrigerators or freezers picked up.

Where can the appliance(s) be located when they are picked up?

There are two options for where the unit(s) to be recycled can be located at the time of pickup. If the working unit(s) are inside the home, the units must be accessible by the recycling team and not require any deconstruction.

All pets must be crated or removed during an in-home pickup, even if the pets are friendly. There must be a clear path to the appliance. Elevator access is required if the unit is located above the second floor. Someone over the age of 18 must be present to release the appliance.

If the unit is not within the home, it must be on the residential ratepayer’s property. If you do not expect to be present when the unit is picked up, please attach a note to the appliance releasing it.

What should be done prior to the unit(s) pickup?

The working unit(s) scheduled for pickup should be empty. A clear path to the appliance needs to be available, as the team picking up the unit will use equipment to retrieve the appliance.

Why can’t I request a specific time for pickup?

The pickup routes are optimized to ensure the team has enough time to pick up appliances and safely store them in the truck. Routes may be adjusted based on the units picked up by the team on any given day.

How do I request to have the rebate check sent to a different address than the pick up address?

For non-standard requests such as requesting the rebate check be sent to a different address than the pick up address, please contact Customer Service. Reach them via email at [email protected] or call 800-895-4999.

What if I have more questions?

For additional information, please reach out to our team at [email protected] or contact us at 800-895-4999. Customer Service team members are available Monday through Friday from 8 a.m. to 5 p.m. Central Time.

Who is CLEAResult?

Xcel Energy partners with CLEAResult to facilitate rebates on the portal for residential accounts. CLEAResult is the single largest provider of energy efficiency solutions in North America.